Sleep 10 year mattress warranty

We are proud to offer a 10 Year warranty on our mattress as it meets the highest standards for domestic use. Please note that this warranty is provided free of charge and in addition to the rights given to you by the law.

Our 10 year mattress warranty is governed by and subject to the terms and conditions stated below.

So …what does the warranty cover?

This warranty covers the following defects in materials and workmanship of an eve mattress that has at all times only been in normal domestic use and treated in accordance with our eve mattress FAQ

  • Deterioration which causes the mattress to have a visible indentation or sag greater than 2.5cm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the eve FAQ.
  • Any physical flaw in the mattress that causes the foam material to split or crack, as long as the mattress has not been handled improperly.
  • In respect of the mattress cover only, any manufacturing defect in the zipper assembly or the fabric of the mattress cover. As noted below, a defect in respect of the mattress cover alone will not entitle you to a replacement eve mattress, just the cover itself.

Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty.

Please also note that the warranty is for the benefit of the original purchaser only and is not transferrable at resale.

And …what the warranty does not cover?

If it does not fall into one of the categories above in the 'So…what does the warranty cover?' section, then it is not covered by our warranty.

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress. This includes sagging below the 2.5cm mark, which is a natural occurrence.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
  • Mould, dirt or smells resulting from poor mattress care. More information can be found in the FAQs.
  • Any claim made other than for the benefit of the original purchaser.
  • Replacement of an eve mattress due to defective cover. If you purchase a mattress and only the cover is defective (and not the mattress), we will only replace the cover and not the whole mattress.
  • For mattresses a defect or change in the mattress that is only a minor variation or normal change which does not affect the pressure redistributing properties of the product, as outlined in the FAQs
  • Any mattress (whether manufactured by Eve or not) sold by a reseller who is not an authorised eve sleep reseller at the time of purchase.
  • Any mattress not opened within one month of the date of delivery.
  • Any mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by someone else.
  • Any claim against this warranty that is not made by contacting Customer Service at hello@sleepeve.co.uk.
  • Any claim against this warranty that does not follow the process for making claims outlined in “What should you do if you believe you have a claim under the warranty?"

When does the warranty start?

The warranty starts on the date of delivery of the mattress and lasts until the end of 10 years from that date.

What should you do if you believe you have a claim under the warranty?

If you believe there is a defect which is covered by this warranty, you should get in touch with our customer service team and they will:

  • Ask you to submit a copy of your order confirmation as proof of purchase.
  • Ask for a description and any evidence of the defect which you believe is covered by the warranty.
  • Require you to supply photographs of the entire sleeping surface of the mattress and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the mattress not being replaced.

Based on the evidence provided, our customer service team will decide if eve will cover the return shipping costs and any associated testing, which may include sending a technician to the mattress location. If eve does not cover these costs and you incur them yourself, in the event of a successful claim, eve will reimburse any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such costs being properly incurred).

We will then arrange pick up for your defective mattress or in the case of a replacement cover arrange for the delivery of a replacement cover to you.

What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated by eve. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.

If we determine your claim is covered by the warranty, we will:

  • At our sole discretion, either repair the defective mattress at our cost or replace it with the same or a comparable mattress at our cost;
  • reimburse you for any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such costs being properly incurred); and
  • ship the repaired or replaced mattress back to you at our cost - please note that delivery of replaced or repaired mattresses is only available to the country to which the original order was delivered.
  • If we determine that your claim is not covered by the warranty, we will ask you if you want us to return the mattress to you (at your cost) or dispose of the mattress (at our cost). If we do not hear from you within 30 days of such notification we shall dispose of the mattress (at our cost).

    What if you have a valid claim under the warranty and you want an upgraded mattress?

    If you have a valid claim under the warranty and you want to replace a defective mattress with a more expensive eve mattress, then please email us at hello@sleepeve.co.uk. In these circumstances, you will be required to pay the difference between the original list price of the mattress and the list price of the upgrade mattress at the time of the upgrade.

    Please note that delivery of upgraded mattresses under this warranty is only available to the country to which the original order was delivered.

    What warranty applies to a replaced or repaired mattress or an upgrade mattress?

    A replaced or repaired mattress you may receive following a successful claim under this warranty is subject to the same limited mattress warranty as the original mattress and retains the original warranty period - ie, 10 years from the date of delivery of the original mattress. For example, if you obtain a replaced or repaired mattress that is the same style and price as the original mattress, then the warranty period of the replaced or repaired mattress begins from the date of delivery of the original mattress.

    What if I only want a refund?

    This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

    Who operates this warranty and where should you send the mattress and other items you have to provide to claim on the warranty?

    The warranty is operated by:

    Eve Sleep PLC at North Yard 2, Interchange Atrium, The Stables Market, Chalk Farm Rd, Camden, London, NW1 8AH.

    Please contact our Customer Service at hello@sleepeve.co.uk to initiate a warranty claim. We cannot take into account any other channels for a valid warranty claim.

    Our customer service team will arrange the collection for the customer at a location of the customer’s choice in the country to which the original order was delivered.

Eve Sleep 3 year topper warranty

We are proud to offer a 3 Year warranty on our topper as it meets the highest standards for domestic use.

Please note that this warranty is provided free of charge and in addition to the rights given to you by the law. Please note also that our 3-year warranty operates in accordance with the terms and conditions stated below.

So …what does the warranty cover?

    This warranty covers defects in materials and workmanship in the following components of an eve topper during normal domestic use only:

    • Deterioration which causes the topper to have a visible indentation or sag greater than 2cm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation.
    • Any physical flaw in the topper that causes the foam material to split or crack, as long as the topper has only been used for normal domestic use and has not been handled improperly.
    • Any manufacturing defect in the zipper assembly or the fabric of the topper cover.

And …what the warranty does not cover?

If it does not fall into one of the categories above in the 'So…what does the warranty cover?' section, then it is not covered by our warranty.

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the topper. This includes sagging below the 2cm mark, which is a natural occurrence.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to topper which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Replacement of eve topper due to defective cover (so that, for example, if you purchase a topper and only the cover is defective, then we might only replace the cover and not the whole topper).
  • Any topper (whether manufactured by Eve or not) sold by a reseller who is not an authorised eve sleep reseller.
  • Any topper sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the topper is not “new” or of “first quality”, or has previously been purchased or used by someone else.

When does the warranty start?

The warranty starts on the date of delivery of the topper and lasts until the end of 3 years from that date.

What should you do if you believe you have a claim under the warranty?

If you believe there is a defect which is covered by this warranty, you should get in touch with our customer service team and they will:

  • Ask for a description and any evidence of the defect which you believe is covered by the warranty;
  • Arrange pick up for your defective topper;
  • Decide if Eve will cover the shipping costs required to return your topper based on if you have a valid claim under the warranty.

What do we do when we get all this from you?

When we receive from you the topper and information above, we will cross-examine the topper. We will decide at our sole reasonable discretion if it is covered under the warranty.

If it is covered by the warranty, we will:

  • (at our sole discretion) either repair the defective topper or replace it with the same or a comparable topper;
  • pay the costs of repairs, spare parts, labour, travel, postage, repair and delivery; and
  • ship the repaired or replaced topper back to you.

If it is not covered by the warranty, we will ask you if you want us to return the topper to you (at your cost) or dispose of the topper (both at your cost).

What if you have a valid claim under the warranty and you want an upgraded topper?

If your topper is covered by the warranty and you want to replace it with a more expensive eve topper, then please email us at hello@sleepeve.co.uk. You will be required to pay the difference between the original purchase price of the topper and that of the upgrade topper.

What warranty applies to a replaced or repaired topper or an upgrade topper?

A replaced or repaired topper that is not an upgrade topper is subject to the same limited topper warranty as the original topper. For example, if you obtain a replaced or repaired topper that is the same style and price as the original topper, then the warranty period of the replaced or repaired topper begins from the date of delivery of the original topper.

If you purchase an upgrade topper however, then you obtain a new limited topper warranty and the 3-year warranty starts on the delivery date of the upgrade topper.

Who operates this warranty and where should you send the topper and other items you have to provide to claim on the warranty?

The warranty is operated by:

Eve Sleep PLC at North Yard 2, Interchange Atrium, The Stables Market, Chalk Farm Rd, Camden, London, NW1 8AH.

Please contact our Customer Service at hello@sleepeve.co.uk to initiate a warranty claim. We cannot take into account any other channels for a valid warranty claim.

Eve Sleep 3 Year Pillow Warranty

We are proud to offer a 3 year warranty on our pillow as it meets the highest standards for domestic use. Please note that this warranty is provided free of charge in addition to the rights given to you by law.

Our 3 year pillow warranty is governed by and subject to the terms and conditions stated below.

So …what does the warranty cover?

    This warranty covers the following defects in materials and workmanship of an eve pillow that has at all times only been in normal domestic use.

    • Deterioration which causes the pillow to have a visible indentation or sag greater than 2cm.
    • Any physical flaw in the pillow that causes the foam material to split or crack, provided that the pillow has not been handled improperly.
    • In respect of the cover only, any manufacturing defect in the zipper assembly or the fabric of the cover. As noted below, a defect in respect of the cover alone will not entitle you to a replacement pillow, just the cover itself.

    Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferrable at resale.

And …what the warranty does not cover?

If it does not fall into one of the categories above in the ‘So… what does the warranty cover?’ section, then it is not covered by the warranty.

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam’s pressure-relieving material which does not affect the pressure-relieving qualities of the pillow.
  • This includes indentation or sagging that is less than or equal to 2cm, which is a natural occurrence.
  • Normal increases in softening and settling of materials, or any other normal wear and tear.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to the pillow which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Exposure to cold temperature for a period of time that causes the materials to tear or permanently deform.
  • Mould, dirt or smells resulting from poor pillow care.
  • Any claims made other than for the benefit of the original purchaser.
  • Replacement of a pillow due to a defective cover. If you purchase a pillow and only the cover is defective (and not the pillow), we will only replace the cover and not the whole pillow.
  • For pillows a defect or change in the pillow that is only a minor variation or normal change which does not affect the pressure redistributing properties.
  • Any pillow (whether manufactured by eve or not) sold by a reseller who is not an authorised eve sleep reseller at the time of purchase.
  • Any pillow sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the pillow is not “new” or of “first quality”, or has previously been purchased by someone else.
  • Any claim against this warranty that is not made by contacting Customer Service at hello@sleepeve.co.uk.
  • Any claim against this warranty that does not follow the process for making claims outlined in “What should you do if you believe you have a claim under the warranty?”
    • When does the warranty start?

      The warranty starts on the date of delivery of the pillow and lasts until the end of 3 years from that date.

      What should you do if you believe you have a claim under the warranty?

      If you believe there is a defect which is covered by this warranty, you should get in touch with our customer service team and they will:

      • Ask you to submit a copy of your order confirmation as proof of purchase
      • Ask for a description and any evidence of the defect which you believe is covered by the warranty.
      • Require you to supply photographs of the entire sleeping surface of the pillow and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the pillow not being replaced.

      Based on the evidence provided, our customer service team will decide if eve will cover the return shipping costs and any associated testing. If eve does not cover these costs and you incur them yourself, in the event of a successful claim, eve will reimburse any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such objects being properly incurred).

      We will then arrange pick up for your defective pillow or in the case of a replacement cover arrange for the delivery of a replacement cover to you.

      What do we do when we get all this from you?

      Any evidence we receive regarding the potential warranty claim, including the pillow itself in some cases, will be cross-examined and evaluated by eve. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.

      If we determine that your claim is covered by the warranty, we will:

      • (at our sole discretion) either repair the defective pillow or replace it with the same or a comparable pillow (both at our cost);
      • reimburse you or any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such costs being properly incurred); and
      • ship the repaired or replaced pillow back to you at our cost – please note that delivery of replaced or repaired pillow is only available to the country which the original order was delivered.

      If we determine that your claim is not covered by the warranty, we will ask you if you want us to return the pillow to you (at your cost) or dispose of the pillow (at our cost). If we do not hear from you within 30 days of such notification we shall dispose of the pillow (at our cost).

      What warranty applies to a replaced or repaired pillow or an upgrade pillow?

      Any replaced or repaired pillow you may receive following a successful claim under this warranty is subject to the same limited pillow warranty as the original pillow and retains the original warranty period – i.e. 3 years from the date of the delivery of the original pillow. For example, if you obtain a replaced or repaired pillow that is the same style and price as the original pillow, then the warranty period of the replaced or repaired pillow begins from the date of delivery of the original pillow.

      Who operates this warranty and where should you send the pillow and other items you have to provide to claim on the warranty?

      The warranty is operated by:

      Eve Sleep PLC at North Yard 2, Interchange Atrium, The Stables Market, Chalk Farm Rd, Camden, London, NW1 8AH.

      Please contact our Customer Service at hello@sleepeve.co.uk to initiate a warranty claim. We cannot take into account any other channels for a valid warranty claim.

Eve Sheets 2 Year Warranty

We are proud to offer a 2 year warranty on our bedding as it meets the highest standards for domestic use. Please note that this warranty is provided free of charge in addition to the rights given to you by law.

Our 2 year bedding warranty is governed by and subject to the terms and conditions stated below.

So… what does the warranty cover?

    This warranty covers the defects in materials and workmanship of an eve bedding that has at all times only been in normal domestic use.

    Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferrable at resale.

And… what does the warranty not cover?

    If it does not fall into one of the categories above in the ‘So… what does the warranty cover?’ section, then it is not covered by the warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

    • Any normal wear and tear of the materials.
    • Comfort preference.
    • Abnormal use.
    • Use other than normal domestic use.
    • Physical abuse or damage to the bedding which causes defects such as burns, cuts, tears, liquid damage or stains.
    • Exposure to cold temperature for a period of time that causes the materials to tear or permanently deform.
    • Mould, dirt or smells resulting from poor product care.
    • Any claims made other than for the benefit of the original purchaser.
    • Any bedding (whether manufactured by eve or not) sold by a reseller who is not an authorised eve sleep reseller at the time of purchase.
    • Any bedding sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the bedding is not “new” or of “first quality”, or has previously been purchased by someone else.
    • Any claim against this warranty that is not made by contacting Customer Service at hello@evemattress.co.uk.
    • Any claim against this warranty that does not follow the process for making claims outlined in “What should you do if you believe you have a claim under the warranty?”

When does the warranty start?

The warranty starts on the date of delivery of the bedding and lasts until the end of 2 years from that date.

What should you do if you believe you have a claim under the warranty?

If you believe there is a defect which is covered by this warranty, you should get in touch with our customer service team and they will:

  • Ask you to submit a copy of your order confirmation as proof of purchase.
  • Ask for a description and any evidence of the defect which you believe is covered by the warranty.
  • Require you to supply photographs of the entire sleeping surface of the bedding and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the bedding not being replaced.

Based on the evidence provided, our customer service team will decide if eve will cover the return shipping costs and any associated testing. If eve does not cover these costs and you incur them yourself, in the event of a successful claim, eve will reimburse any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such objects being properly incurred).

We will then arrange pick up for your defective bedding or in the case of a replacement cover arrange for the delivery of a replacement cover to you.

What we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the bedding itself in some cases, will be cross-examined and evaluated by eve. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.

If we determine that your claim is covered by the warranty, we will:

  • (at our sole discretion) either repair the defective bedding at our cost or replace it with the same or a comparable bedding at our cost;
  • reimburse you or any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such costs being properly incurred); and
  • ship the repaired or replaced bedding back to you at our cost – please note that delivery of replaced or repaired bedding is only available to the country which the original order was delivered.

If we determine that your claim is not covered by the warranty, we will ask you if you want us to return the bedding to you (at your cost) or dispose of the bedding (at our cost). If we do not hear from you within 30 days of such notification we shall dispose of the bedding (at our cost).

What if you have a valid claim under the warranty and you want upgraded sheets?

If your sheets are covered by the warranty and you want to replace it with more expensive eve sheets, then please email us at hello@sleepeve.co.uk . You will be required to pay the difference between the original purchase price of the sheets and that of the upgrade sheets.

What warranty applies to a replaced or repaired bedding?

Any replaced or repaired bedding you may receive following a successful claim under this warranty is subject to the same limited bedding warranty as the original bedding and retains the original warranty period – i.e. 2 years from the date of the delivery of the original bedding. For example, if you obtain a replaced or repaired bedding that is the same style and price as the original bedding, then the warranty period of the replaced or repaired bedding begins from the date of delivery of the original bedding.

Who operates this warranty and where should you send the sheets and other items you have to provide to claim on the warranty?

The warranty is operated by:

Eve Sleep PLC at North Yard 2, Interchange Atrium, The Stables Market, Chalk Farm Rd, Camden, London, NW1 8AH.

Please contact our Customer Service at hello@sleepeve.co.uk to initiate a warranty claim. We cannot take into account any other channels for a valid warranty claim.

Eve Protector 2 Year Warranty

We are proud to offer a 2 year warranty on our mattress protector as it meets the highest standards for domestic use. Please note that this warranty is provided free of charge in addition to the rights given to you by law.

Our 2 year protector warranty is governed by and subject to the terms and conditions stated below.

So… what does the warranty cover?

    This warranty covers the defects in materials and workmanship of an eve protector that has at all times only been in normal domestic use.

    Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferrable at resale.

And… what does the warranty not cover?

If it does not fall into one of the categories above in the ‘So… what does the warranty cover?’ section, then it is not covered by the warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • Any normal wear and tear of the materials.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to the protector which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Exposure to cold temperature for a period of time that causes the materials to tear or permanently deform.
  • Mould, dirt or smells resulting from poor product care.
  • Any claims made other than for the benefit of the original purchaser.
  • Any protector (whether manufactured by eve or not) sold by a reseller who is not an authorised eve sleep reseller at the time of purchase.
  • Any protector sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the protector is not “new” or of “first quality”, or has previously been purchased by someone else.
  • Any claim against this warranty that is not made by contacting Customer Service at hello@evemattress.co.uk.
  • Any claim against this warranty that does not follow the process for making claims outlined in “What should you do if you believe you have a claim under the warranty?”

When does the warranty start?

The warranty starts on the date of delivery of the protector and lasts until the end of 2 years from that date.

What should you do if you believe you have a claim under the warranty?

If you believe there is a defect which is covered by this warranty, you should get in touch with our customer service team and they will:

  • Ask you to submit a copy of your order confirmation as proof of purchase
  • Ask for a description and any evidence of the defect which you believe is covered by the warranty.
  • Require you to supply photographs of the entire sleeping surface of the protector and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the protector not being replaced.

Based on the evidence provided, our customer service team will decide if eve will cover the return shipping costs and any associated testing. If eve does not cover these costs and you incur them yourself, in the event of a successful claim, eve will reimburse any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such objects being properly incurred).

We will then arrange pick up for your defective protector or in the case of a replacement cover arrange for the delivery of a replacement cover to you.

What we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the protector itself in some cases, will be cross-examined and evaluated by eve. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.

If we determine that your claim is covered by the warranty, we will:

  • (at our sole discretion) either repair the defective protector at our cost or replace it with the same or a comparable protector at our cost;
  • reimburse you or any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such costs being properly incurred); and
  • ship the repaired or replaced protector back to you at our cost – please note that delivery of replaced or repaired protector is only available to the country which the original order was delivered.
  • If we determine that your claim is not covered by the warranty, we will ask you if you want us to return the protector to you (at your cost) or dispose of the protector (at our cost). If we do not hear from you within 30 days of such notification we shall dispose of the protector (at our cost).

    What warranty applies to a replaced or repaired protector?

    A replaced or repaired protector that is not an upgrade protector is subject to the same limited protector warranty as the original protector. For example, if you obtain a replaced or repaired protector that is the same style and price as the original protector, then the warranty period of the replaced or repaired protector begins from the date of delivery of the original protector.

    If you purchase an upgrade protector however, then you obtain a new limited protector warranty and the 1-year warranty starts on the delivery date of the upgrade protector.

    Who operates this warranty and where should you send the protector and other items you have to provide to claim on the warranty?

    The warranty is operated by:

    Eve Sleep Limited at North Yard 2, Interchange Atrium, The Stables Market, Chalk Farm Rd, Camden, London, NW1 8AH.

Eve Sleep 2 Year Duvet Warranty

We are proud to offer a 2 year warranty on our mattress duvet as it meets the highest standards for domestic use. Please note that this warranty is provided free of charge in addition to the rights given to you by law.

Our 2 year duvet warranty is governed by and subject to the terms and conditions stated below.

So …what does the warranty cover?

  • This warranty covers the defects in materials and workmanship of an eve duvet that has at all times only been in normal domestic use.
  • Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferrable at resale.

And …what the warranty does not cover?

If it does not fall into one of the categories above in the ‘So… what does the warranty cover?’ section, then it is not covered by the warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • Any normal wear and tear of the materials.
  • Comfort preference.
  • Normal increases in softening and settling of materials, or any other normal wear and tear Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to the duvet which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Exposure to cold temperature for a period of time that causes the materials to tear or permanently deform.
  • Mould, dirt or smells resulting from poor product care.
  • Any claims made other than for the benefit of the original purchaser.
  • Any duvet (whether manufactured by eve or not) sold by a reseller who is not an authorised eve sleep reseller at the time of purchase.
  • Any duvet sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the duvet is not “new” or of “first quality”, or has previously been purchased by someone else.
  • Any claim against this warranty that is not made by contacting Customer Service at hello@evemattress.co.uk.
  • Any claim against this warranty that does not follow the process for making claims outlined in “What should you do if you believe you have a claim under the warranty?”

When does the warranty start?

The warranty starts on the date of delivery of the duvet and lasts until the end of 2 years from that date.

What should you do if you believe you have a claim under the warranty?

If you believe there is a defect which is covered by this warranty, you should get in touch with our customer service team and they will:

  • Ask you to submit a copy of your order confirmation as proof of purchase.
  • Ask for a description and any evidence of the defect which you believe is covered by the warranty.
  • Require you to supply photographs of the entire sleeping surface of the duvet and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the duvet not being replaced.

Based on the evidence provided, our customer service team will decide if eve will cover the return shipping costs and any associated testing. If eve does not cover these costs and you incur them yourself, in the event of a successful claim, eve will reimburse any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such objects being properly incurred).

We will then arrange pick up for your defective duvet or in the case of a replacement cover arrange for the delivery of a replacement cover to you.

What we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the duvet itself in some cases, will be cross-examined and evaluated by eve. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.

If we determine that your claim is covered by the warranty, we will:

  • (at our sole discretion) either repair the defective duvet at our cost or replace it with the same or a comparable duvet at our cost;
  • reimburse you or any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such costs being properly incurred); and
  • ship the repaired or replaced duvet back to you at our cost – please note that delivery of replaced or repaired duvet is only available to the country which the original order was delivered.

If we determine that your claim is not covered by the warranty, we will ask you if you want us to return the duvet to you (at your cost) or dispose of the duvet (at our cost). If we do not hear from you within 30 days of such notification we shall dispose of the duvet (at our cost).

What if you have a valid claim under the warranty and you want an upgraded duvet?

If your duvet is covered by the warranty and you want to replace it with a more expensive eve duvet, then please email us at hello@evemattress.co.uk . You will be required to pay the difference between the original purchase price of the duvet and that of the upgrade duvet.

What warranty applies to a replaced or repaired duvet?

Any replaced or repaired duvet you may receive following a successful claim under this warranty is subject to the same limited duvet warranty as the original duvet and retains the original warranty period – i.e. 2 years from the date of the delivery of the original duvet. For example, if you obtain a replaced or repaired duvet that is the same style and price as the original duvet, then the warranty period of the replaced or repaired duvet begins from the date of delivery of the original duvet.

Who operates this warranty and where should you send the duvet and other items you have to provide to claim on the warranty?

The warranty is operated by:

Eve Sleep PLC at North Yard 2, Interchange Atrium, The Stables Market, Chalk Farm Rd, Camden, London, NW1 8AH.

Please contact our Customer Service at hello@evemattress.co.uk to initiate a warranty claim. We cannot take into account any other channels for a valid warranty claim.

Sleep 5 year Baby Mattress Warranty

We are proud to offer a 5 Year warranty on our cot mattress as it meets the highest standards for domestic use.

Please note that this warranty is provided free of charge and in addition to the rights given to you by the law. Our 5 year mattress warranty is governed by and subject to the terms and conditions stated below.

So …what does the warranty cover?

This warranty covers the following defects in materials and workmanship of an eve mattress that has at all times only been in normal domestic use and treated in accordance with our eve mattress FAQ.

  • Deterioration which causes the mattress to have a visible indentation or sag greater than 2 cm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation.
  • Any physical flaw in the mattress that causes the foam material to split or crack, as long as the mattress has not been handled improperly.
  • In respect of the mattress cover only, any manufacturing defect in the zipper assembly or the fabric of the mattress cover. As noted below, a defect in respect of the mattress cover alone will not entitle you to a replacement eve mattress, just the cover itself.
  • Any cracking on the internal PVC cover which has not resulted from improper care.
  • Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferrable at resale.

    And …what the warranty does not cover?

    If it does not fall into one of the categories above in the 'So…what does the warranty cover?' section, then it is not covered by our warranty.

    By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
  • Comfort preference.
  • Abnormal use.
  • Use other than normal domestic use.
  • Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
  • Mould, dirt or smells resulting from poor mattress care. More information can be found in the FAQs.
  • Any claim made other than for the benefit of the original purchaser.
  • Replacement of an eve mattress due to defective cover. If you purchase a mattress and only the cover is defective (and not the mattress), we will only replace the cover and not the whole mattress.
  • For mattresses a defect or change in the mattress that is only a minor variation or normal change which does not affect the pressure redistributing properties of the product, as outlined in the FAQs.
  • Any mattress (whether manufactured by Eve or not) sold by a reseller who is not an authorised eve sleep reseller at the time of purchase.
  • Any mattress not opened within one month of the date of delivery.
  • Any mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by someone else.
  • Any claim against this warranty that is not made by contacting Customer Service at hello@sleepeve.co.uk.
  • Any claim against this warranty that does not follow the process for making claims outlined in “What should you do if you believe you have a claim under the warranty?"
  • When does the warranty start?

    The warranty starts on the date of delivery of the mattress and lasts until the end of 5 years from that date.

    What should you do if you believe you have a claim under the warranty?

    If you believe there is a defect which is covered by this warranty, you should get in touch with our customer service team and they will:

  • Ask you to submit a copy of your order confirmation as proof of purchase.
  • Ask for a description and any evidence of the defect which you believe is covered by the warranty.
  • Require you to supply photographs of the entire sleeping surface of the mattress and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the mattress not being replaced.
  • Based on the evidence provided, our customer service team will decide if eve will cover the return shipping costs and any associated testing, which may include sending a technician to the mattress location. If eve does not cover these costs and you incur them yourself, in the event of a successful claim, eve will reimburse any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such costs being properly incurred).

    We will then arrange pick up for your defective mattress or in the case of a replacement cover arrange for the delivery of a replacement cover to you.

    What do we do when we get all this from you?

    Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated by eve. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.

    If we determine your claim is covered by the warranty, we will:

  • At our sole discretion, either repair the defective mattress at our cost or replace it with the same or a comparable mattress at our cost;
  • Reimburse you for any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such costs being properly incurred); and ship the repaired or replaced mattress back to you at our cost - please note that delivery of replaced or repaired mattresses is only available to the country to which the original order was delivered.
  • If we determine that your claim is not covered by the warranty, we will ask you if you want us to return the mattress to you (at your cost) or dispose of the mattress (at our cost). If we do not hear from you within 30 days of such notification we shall dispose of the mattress (at our cost).
  • What if you have a valid claim under the warranty and you want an upgraded mattress?

    A replaced or repaired mattress you may receive following a successful claim under this warranty is subject to the same limited mattress warranty as the original mattress and retains the original warranty period - ie, 10 years from the date of delivery of the original mattress. For example, if you obtain a replaced or repaired mattress that is the same style and price as the original mattress, then the warranty period of the replaced or repaired mattress begins from the date of delivery of the original mattress.

    What warranty applies to a replaced or repaired mattress or an upgrade mattress?

    A replaced or repaired mattress you may receive following a successful claim under this warranty is subject to the same limited mattress warranty as the original mattress and retains the original warranty period - ie, 10 years from the date of delivery of the original mattress. For example, if you obtain a replaced or repaired mattress that is the same style and price as the original mattress, then the warranty period of the replaced or repaired mattress begins from the date of delivery of the original mattress.

    What if I only want a refund?

    This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

    Who operates this warranty and where should you send the mattress and other items you have to provide to claim on the warranty?

    The warranty is operated by:

    Eve Sleep Public Limited at North Yard 2, Interchange Atrium, The Stables Market, Chalk Farm Rd, Camden, London, NW1 8AH.

    Please contact our Customer Service at hello@sleepeve.co.uk to initiate a warranty claim. We cannot take into account any other channels for a valid warranty claim.

    Our customer service team will arrange the collection for the customer at a location of the customer’s choice in the country to which the original order was delivered.

    Eve Bedding 2 Year Warranty

    We are proud to offer a 2 year warranty on our linen bedding as it meets the highest standards for domestic use. Please note that this warranty is provided free of charge in addition to the rights given to you by law.

    Our 2 year bedding warranty is governed by and subject to the terms and conditions stated below.

    So… what does the warranty cover?

        Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty.
        Please also note that the warranty is for the benefit of the original purchaser only and is not transferrable at resale.

    And… what does the warranty not cover?

    If it does not fall into one of the categories above in the ‘So… what does the warranty cover?’ section, then
    it is not covered by the warranty.
    By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

    • Any normal wear and tear of the materials.
    • Comfort preference.
    • Abnormal use.
    • Use other than normal domestic use.
    • Physical abuse or damage to the bedding which causes defects such as burns, cuts, tears, liquid damage or stains.
    • Exposure to high temperatures for a period of time that causes the materials to tear or permanently deform. The linen should be washed at 40 degrees and tumble-dried on a low heat. Mould, dirt or smells resulting from poor product care.
    • Mould, dirt or smells resulting from poor product care.
    • Any claims made other than for the benefit of the original purchaser.
    • Any bedding (whether manufactured by eve or not) sold by a reseller who is not an authorised eve sleep reseller at the time of purchase.
    • Any bedding sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the bedding is not “new” or of “first quality”, or has previously been purchased by someone else.
    • Any claim against this warranty that is not made by contacting Customer Service at hello@evemattress.co.uk
    • Any claim against this warranty that does not follow the process for making claims outlined in “What should you do if you believe you have a claim under the warranty?”

    When does the warranty start?

    The warranty starts on the date of delivery of the bedding and lasts until the end of 3 years from that date.

    What should you do if you believe you have a claim under the warranty?

    If you believe there is a defect which is covered by this warranty, you should get in touch with our customer service team and they will:

    • Ask you to submit a copy of your order confirmation as proof of purchase
    • Ask for a description and any evidence of the defect which you believe is covered by the warranty.
    • Require you to supply photographs of the entire sleeping surface of the bedding and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the bedding not being replaced.

    Based on the evidence provided, our customer service team will decide if eve will cover the return shipping costs and any associated testing. If eve does not cover these costs and you incur them yourself, in the event of a successful claim, eve will reimburse any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such objects being properly incurred).

    We will then arrange pick up for your defective bedding or in the case of a replacement cover arrange for the delivery of a replacement cover to you.

    What we do when we get all this from you?

    Any evidence we receive regarding the potential warranty claim, including the bedding itself in some cases, will be cross-examined and evaluated by eve. When we have received the evidence we need to do so, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.

    If we determine that your claim is covered by the warranty, we will:

    • (at our sole discretion) replace the defective bedding with the same or a comparable bedding at our cost;
    • reimburse you or any reasonable costs of return shipping and any associated testing incurred by you (subject to you providing adequate proof of such costs being properly incurred); and
    • ship the replaced bedding back to you at our cost – please note that delivery of replaced bedding is only available to the country which the original order was delivered.

    If we determine that your claim is not covered by the warranty, we will ask you if you want us to return the bedding to you (at your cost) or dispose of the bedding (at our cost). If we do not hear from you within 30 days of such notification we shall dispose of the bedding (at our cost).

    What warranty applies to a replaced or repaired bedding?

    Any replaced bedding you may receive following a successful claim under this warranty is subject to the same limited bedding warranty as the original bedding and retains the original warranty period – i.e. 2 years from the date of the delivery of the original bedding. For example, if you obtain replaced bedding that is the same style and price as the original bedding, then the warranty period of the replaced bedding begins from the date of delivery of the original bedding.

    What if I only want a refund?

    This warranty does not give you the right to get a refund. The warranty only covers replacements on successful warranty claims.

    Who operates this warranty and where should you send the bedding and other items you have to provide to claim on the warranty?

    The warranty is operated by:

    Eve Sleep PLC at North Yard 2, Interchange Atrium, The Stables Market, Chalk Farm Rd, Camden, London, NW1 8AH.

    Please contact our Customer Service at hello@evemattress.co.uk to initiate a warranty claim. We cannot take into account any other channels for a valid warranty claim.

    The customer service will arrange the collection for the customer at a location of the customer’s choice in the country to which the original order was delivered.