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refunds & returns

refunds & returns

the mattress and the bed frame

If you find the mattress is not right for you, just let us know within the 100-night trial period and we’ll arrange for it to be collected.

You don't need to keep your mattress box, as it will be impossible for you to get it back in there. Unless, you’re super human.

If you want to return the bed frame, you have a 30-day return policy. The bed frame must be returned unused and in the original packaging.

Email your return request to [email protected] or give us a call on 0800 808 5766 and we’ll arrange for our 2-man courier to collect the mattress or the bed frame from your bedroom

As soon as your products have been returned to us, we’ll process your refund.

For all offers including free product (e.g. £100 off additional items or two free pillows etc) please note their individual trial periods on each product still remain. For further information regarding this, please see: https://www.evemattress.co.uk/mattress-trial

If you do not return the free products within their return policy, their price (in effect at the time of your purchase) will be deducted from your refund. The free products will not be eligible for a return in exchange for a refund or any other form of compensation.

the other products

If you’re not happy with the topper or baby mattress, you can email a return request to [email protected] or call us on 0800 808 5766, and we will arrange collection. This must be within the trial period of the item.

Smaller products (duvet, linen sheets, cotton sheets, protector, bathrobe and towels) must be returned unused and in the original packaging.

You can return the original pillow within its 30-day trial, without the original packaging. The microfibre support pillow can only be returned if it is unused.

For smaller products and the pillow, email your return request to [email protected] or call us on 0800 808 5766 and we’ll send you a prepaid return label. Just print the label, pop it on the box and drop it off at any drop-off location.

For all offers including free product (e.g. £100 off additional items or two free pillows etc) please note their individual trial periods on each product still remain. For further information regarding this, please see: https://www.evemattress.co.uk/mattress-trial

If you do not return the free products within their return policy, their price (in effect at the time of your purchase) will be deducted from your refund. The free products will not be eligible for a return in exchange for a refund or any other form of compensation.

refund information

Your refund will be processed on the original payment method used to place the order, within three days from the notification of the return of your item.

If you used a debit card, you should see the money in your bank account within three working days. This can take a bit longer for credit cards, and you should see the money in your account within seven working days.

Paypal can take up to two working days.

If payment was made using our financing option, the money will typically be refunded within three working days. However, it may take a bit longer.

other questions?

Please check our FAQs, contact us via email at [email protected] or give us a call on 0800 808 5766