We use different couriers, depending on the size and weight of your product. We’ll provide you with a tracking number for each item, as soon as your order has been shipped - so you can keep tabs on your new eve goodies.
- Our standard delivery service is free.
- UK mainland orders will arrive within three working days between 8am and 7pm.
- If you live in Northern Ireland, the Channel Islands, the Isle of Man, Scottish Highlands and Islands, or the Isles of Scilly, you may have to hold on a little bit longer. But don’t worry, we promise your new eve products are worth the wait.
- You won’t receive a call before delivery with our 1-man service so keep an ear out for the door.
- Unfortunately, our standard courier is not permitted to bring the mattress box any further than the main entrance of your premises. Apart from the bed frame, all other products will be delivered to the front door only.
- Our couriers make up to three delivery attempts. Failed deliveries are either returned to us, or held at a local parcel shop for collection at a time that suits you.
- If opting for payment via interest free credit, your application needs to be verified by our finance partner before 1pm, for your order to be dispatched on the same day.
- The bedframe and emperor mattress are exempt from this service, as they both require a 2-man delivery.
- We use a 2-man delivery service for our bed frame and emperor mattress.
- The service is free and takes 3-5 working days for UK mainland, and 5-10 days outside of this.
- A 2-hour delivery window will be provided the day before delivery.
- The delivery crew will call en route up to 30 minutes prior to arrival at your property. They do this to provide you with an accurate arrival time - and to remind you to put the kettle on.
product delivery information
the mattress, the topper
Our memory foam mattresses and toppers are vacuum-packed into a conveniently-sized box for 1-man delivery.
- standard delivery
Due to size, the emperor mattresses (200x200cm) is delivered flat by our 2-man service.
the bed frame
Our bed frame is delivered straight to your room of choice, in multiple flat parcels: three parcels for the frame with the headboard and two parcels for the frame without a headboard. We’ll even unwrap it for you and take the packaging with us, on your request.
- two-man delivery
All our other products will be delivered separately with a standard 1-man delivery service, so don’t worry if they don’t arrive with your mattress or topper. Our delivery partner will contact you on the morning of your delivery providing a 1-hour delivery slot.
Delivery will be made to the main entrance of your property and packaging will not be taken away.
- standard delivery